Every Giftribute hamper is assembled by hand in the UAE, in batches of fewer than five. We want you to be happy with it — so here is exactly where you stand if something is not right.

Our 7-day return policy

You have 7 days from the date of delivery to request a return. After 7 days have passed we are not able to offer a refund or exchange.

To be eligible for a return, the hamper must be unused and in the same condition you received it, in its original packaging, with all items present.

Damaged or incorrect items

If your hamper arrives damaged, or an incorrect item was delivered, tell us within 24 to 48 hours of delivery and send clear photographs of the item and the packaging. We will replace it or refund you in full, and the return costs nothing.

How to start a return

Message us on WhatsApp at +971 54 131 8283 or email contact@giftribute.com with your order number and, where relevant, photographs. We will confirm the outcome and arrange collection with you, normally within two working days.

Refunds

Once your return is received and inspected we will email you to confirm whether the refund is approved. Approved refunds are returned to your original payment method. Depending on your bank or card issuer, the money usually appears within 7 to 14 days.

If you paid cash on delivery, we will arrange the refund with you directly by bank transfer.

Custom-made hampers

Hampers built to your own specification are assembled for you alone and cannot be returned for change of mind. If a custom hamper arrives damaged or incorrect, the damaged-or-incorrect terms above apply in full.

Cancelling or changing an order

If your order has not yet been assembled, message us on WhatsApp as soon as you can and we will cancel or amend it. Once a hamper has been assembled or handed to the courier it can no longer be changed.

Delivery

Delivery timelines are estimates and can vary with location, customisation and courier schedules. Please check your hamper on arrival so that any damage can be reported within the 24 to 48 hour window.

Orders we cancel

We may cancel an order if a product turns out to be unavailable, if a price was listed in error, or where we suspect fraud. If we cancel, you are refunded in full.

Still have a question?

Message us on WhatsApp at +971 54 131 8283 or email contact@giftribute.com. We would rather sort something out than have you unhappy with a gift.